The AI division of Improcom INC

AI that answers.
Built on infrastructure that never sleeps.

We've kept New York businesses talking for 25 years. Now our voice & chat agents pick up every call, our integrations wire AI into the tools you already run, and our consultants map the way there — on carrier-grade infrastructure we operate ourselves.

Request a consultation Explore services
0+ yrs
running enterprise comms
24/7
every call answered
AI in prod
WholeCall AI Assistant
AWS-native
enterprise-grade security

What we build

Three ways to put AI to work — for real.

No demos that fall over in production. Every engagement runs on the same AWS backbone and telecom discipline that keeps our phone network up.

AI Agents

Voice & chat, in production

Production-grade agents that answer every call 24/7, hold a natural conversation, and get things done — built by people with real telephony DNA, not a webhook and a prayer.

  • Answer and triage every inbound call, day or night
  • Book appointments straight into your calendar
  • Qualify leads and hand off hot ones to humans
  • Route customers to the right team, first time
  • Native to phone systems — we run carrier-grade infrastructure
Talk to us about agents

Proven: the WholeCall AI Assistant — powered by Improcom — already answers real business calls today.

Custom AI Integrations

LLMs inside your stack

We wire large language models into the systems your business already runs on — so AI shows up where the work happens, not in another browser tab.

  • CRMs — log calls, summarize deals, draft follow-ups
  • Phone systems & PBX — transcription, routing, insights
  • ERPs and help desks — automate the tickets that repeat
  • Internal databases — answers from your own data, securely
  • API-first builds, deployed on AWS, secure by default
Scope an integration

Our rule: your data stays yours. Least-privilege access, encrypted in transit and at rest.

AI Consulting

Strategy before spend

Before you buy a single GPU-hour, know exactly where AI pays off in your business — and where it doesn't. We've watched every wave of comms technology since dial tone; we know hype from ROI.

  • AI strategy & readiness assessment
  • Use-case discovery ranked by real payback
  • Model selection — right-sized, not over-bought
  • Security & compliance review before anything ships
  • Deployment plus hands-on staff enablement
Book a strategy call

Straight talk: if AI isn't the answer for a use case, we'll tell you — and save you the budget.

Why Improcom AI

Most AI shops rent their credibility.
We built ours over 25 years.

Improcom INC has run business communications for New York companies since before "the cloud" had a name. That operational muscle is what your AI runs on.

Already live

WholeCall AI Assistant — powered by Improcom

This isn't a roadmap slide. Our AI assistant answers real calls for real businesses right now, on infrastructure we engineered and operate. When we say production-grade, we mean it's in production.

In production today Runs on AWS Built on our telephony core

25+ years of uptime culture

A quarter century of enterprise communications. We treat AI like we treat dial tone — it has to work every time.

Enterprise-grade security on AWS

Everything we deploy lives on hardened AWS infrastructure with encryption, isolation, and access control by default.

Real humans, one-on-one

New York based, reachable by phone, and personally accountable. You'll know the engineers who build your system.

Carrier-grade, fully redundant

Our network is built to carry business-critical calls with no single point of failure. Your AI inherits that standard.

Telephony DNA

Voice AI is unforgiving — latency, codecs, call routing. We've handled all of it for decades, so your agents sound right.

Production, not prototypes

Our first AI product already handles live traffic. We ship systems businesses depend on — then we keep improving them.

How we work

Four steps from idea to answered call.

A simple, disciplined path — the same one that put the WholeCall AI Assistant into production.

  1. Discover

    We map your call flows, tools, and pain points, then rank the AI use cases by payback — in one working session, not a six-week study.

  2. Design

    We spec the agent or integration end to end: conversation design, system connections, security model, and success metrics you can measure.

  3. Deploy

    We build on AWS, test against real call traffic, and go live with monitoring from day one — the telecom way, no silent failures.

  4. Improve

    We review transcripts and outcomes with you, tune the system, and expand what it handles as your confidence grows.

Talk to a person, today

Your next customer is calling.
Let's make sure something smart answers.

One conversation with our team — no scripts, no pressure — and you'll know exactly what AI can do for your business.

Sales: 1-866-512-5155 Support: 1-866-467-7626 sales@improcom.com

Or write to us

Tell us what you'd like AI to handle — we reply within one business day.

Message sent

Thanks — it's in front of our sales team now. We'll get back to you within one business day.

Part of Improcom INC — New York's business communications provider since the '90s.